Ryan West, MS, CEAP, CFI – “Emotions Revealed: Decoding the 7 Universal Facial Expressions” | 2:15 PM – 4:45 PM ET

Description: This highly interactive training teaches participants how to identify a person’s emotional state through facial expression analysis. Through engaging exercises and image and short video clip repetition, participants will learn to detect the subtle nuances of facial cues and master the skill of decoding the seven universal emotions: Anger, Contempt, Disgust, Fear, Happiness, Sadness, and Surprise. By unlocking the secrets behind facial expressions, attendees gain a competitive edge in understanding and responding to the emotional needs of their clients, customers, and team members, fostering a positive work environment that has fewer interpersonal conflicts.