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Whether you’re a business leader, mental health clinician, attorney, sales person, teacher, parent, or any other title in between, effective communication hinges on more than just strategy, decision-making, and saying the “right” words; it requires a nuanced understanding of human emotions and human behavior.

According to Professor David Matsumoto from San Francisco State University, emotions are momentary bio-psycho-social reactions to events that are important to our welfare.  Put another way, e-motions are energy that drive motion - they drive behavior.  Similar to feelings, which can be understood as cognitively saturat

Emotions, often considered a personal aspect of our lives, have a significant impact on the world of business and human resource management.  In the business environment, emotions go beyond just personal feelings.  Emotions affect, to quite a significant degree, every aspect of an employee’s work, such as motivation, decision-making, goal-setting, leadership, teamwork, stress response, and customer service.  Recognizing and responding to employee emotions is crucial for creating a harmonious and productive work environment.

Motivation and Decision-Making

Emotions have a direct influence on employee motivation and decision-making processes.  When employees are inspired, engaged, and passionate about their work, they are more likely

In the realm of effective leadership, technical knowledge and skills are undeniably essential.  However, there exists another dimension that is equally, if not more, critical for successful leadership - emotional intelligence.  Emotional intelligence, sometimes abbreviated as EQ or EI, refers to one’s ability to effectively recognize, understand, manage, and use emotions to guide their own behavior and influence the behavior of others.  It involves perceiving emotions, understanding their impact, and using this awareness to guide thinking and behavior.  

An abundance of research suggests that leaders who possess a high level of emotional intelligence have an enhanced ability to lead, inspire, and achieve success within their team and organization.  Furthe