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Whether you’re a business leader, mental health clinician, attorney, sales person, teacher, parent, or any other title in between, effective communication hinges on more than just strategy, decision-making, and saying the “right” words; it requires a nuanced understanding of human emotions and human behavior.

According to Professor David Matsumoto from San Francisco State University, emotions are momentary bio-psycho-social reactions to events that are important to our welfare.  Put another way, e-motions are energy that drive motion - they drive behavior.  Similar to feelings, which can be understood as cognitively saturat

Emotions, often considered a personal aspect of our lives, have a significant impact on the world of business and human resource management.  In the business environment, emotions go beyond just personal feelings.  Emotions affect, to quite a significant degree, every aspect of an employee’s work, such as motivation, decision-making, goal-setting, leadership, teamwork, stress response, and customer service.  Recognizing and responding to employee emotions is crucial for creating a harmonious and productive work environment.

Motivation and Decision-Making

Emotions have a direct influence on employee motivation and decision-making processes.  When employees are inspired, engaged, and passionate about their work, they are more likely